The central core is the Customer Service Center that monitors for conditions and alarms. It also routes this information to the appropriate Telefónica managed service engineer that is part of Telefónica's Managed Services , or to the client's IT technician, in case of a collocation service.
The client decides whether to use Telefónica to provide 24x7x365 monitoring and alert of critical devices or whether to outsource the management of their environment as part of the Managed Services offering.
For Monitoring and Management options, access to a Web-based Customer Portal allows customers to view real-time system information remotely. Historical and trend reports can be used to improve performance and prevent problems.
his set of fully managed services is also optimal for companies with limited in-house expertise, who do not wish to make capital investments in equipment and prefer to have an end-to-end management service provided directly by Telefónica.
